Nov 29: Takes another day for you to reply with the time conversion that the time you are open is Sunday - Thursday 11:00 pm - 6:00 am PST. I replied asking what time that is in Pacific Time Zone. Nov 28: Takes another day to hear back from you asking to schedule a remote session during the time frame of Sunday - Thursday 7:00 am - 2:00 pm UTC. Nov 27: Finally get a response 2 days later asking me to restart my computer. I get an email back to re-install the installation file. Nov 25: I put a ticket in regarding my issue. Seriously, this should not take that long. This is one of the worse experience I have ever had in response time. CONSIDERING THE ABOVE, PLEASE LET ME KNOW IF THERE IS STILL AN OPTION TO CANCEL MY ACCOUNT AND GET A REFUND. So its useless to have 1 TB instant vault as here the internet is not so fast to upload files one time with webconsole. Also I thought of transferring my files to instant vault from cold storage and tried it and its not possible to do so. This itself clearly conveys a message that they are discouraging users to upload data to the instant vault. My instant vault storage is 1TB and they want me to upload this much data through webconsole. Even after 18 months there is no such feature and even now when i contacted them the reply was that only webconsole can be used to upload files to instant vault. I personally requested for this feature and they replied that it will be considered in the future. I am a zoolz user for more than 18months and since then i was expecting that the zoolz team will add option in their desktop client app to upload files to instant vault.
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